Privacy Policy

1. Introduction

Balaji Services ("we," "us," or "our") operates the website https://balajipatna.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, delivery address when you place an order or submit an inquiry.
• Order Information: Product details, quantities, payment preferences for order processing.
• Usage Data: Browser type, IP address, pages visited, time spent on site (via Google Analytics).
• Cookies: Session cookies for site functionality and analytics cookies for performance monitoring.

3. How We Use Your Information

• To process and fulfill your orders for construction materials
• To communicate with you about orders, deliveries, and inquiries
• To send price updates and promotional offers (with your consent)
• To improve our website and customer experience
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Delivery partners for order fulfillment within Patna
• Payment processors for transaction processing
• Google Analytics for website performance analysis
• Law enforcement when required by law

5. Data Security

We implement appropriate security measures including SSL encryption, secure session handling, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Cookies

Our website uses cookies for:

• Essential Cookies: Session management, login state, cart functionality
• Analytics Cookies: Google Analytics to understand site usage patterns
• Marketing Cookies: Facebook Pixel for relevant advertising (if enabled)

You can disable cookies in your browser settings, though some site features may not work properly.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Request information about data we hold about you

To exercise these rights, contact us at info@balajipatna.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

For privacy-related questions or concerns:

• Balaji Services
• Rakhi Residency, Opposite V2 Mart , Ashiyana, Digha road-800025, Patna
• +91 9546626750
• info@balajipatna.com